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New Telephone Call-Back Service

This practice now offers a ‘Call-Back’ service following an upgrade to our telephone systems. From the 20th of December you will hear a message which will tell you how to request a call back. However, you will still have the option to remain on the line if you need an urgent appointment.  Please note however, that if you ask for a call back, you will need to be available to answer your telephone as we are unable to make multiple calls. If you miss the call, you will need to call the surgery back.


Extended Access

Home Visits

Been Off Work?


Please call our surgery on 0151 546 2958 or 0151 511 5912 to book an appointment. 

If you would like to speak to a receptionist please dial our number and hold to be put through to the appointment line on your telephone, you can speak to a receptionist between the hours of 08.00 - 18.30. 

Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. 

If you don’t need an appointment within two working days, you also have the option to book up to 4 weeks in advance if this is more convenient for you. 

You can expect to see a nurse within one working day and you can book up to 1 months ahead for clinics.

Doctors and Practice Nurses Appointments are available from 8.00 a.m. – 6.30 p.m. Monday - Friday


If you need urgent medical advice during surgery hours, please phone the surgery on 0151 546 2958 or 0151 511 5912 and use option 1. Please be prepared to give some information to the receptionist.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Extended Access

Did you know you can get a GP appointment in the evening and at the weekend?

Patients in Knowsley are able to benefit from extra GP appointments during normal surgery hours, in the evening and at the weekend.

The appointments are available in locations across the borough and we will aim to book you in at the most convenient time and location for you.

The appointments are available at:

  • Nutgrove Villa in Huyton
  • Kirkby Primary Care Resource Centre
  • Halewood Primary Care Resource Centre
  • Whiston Primary Care Resource Centre

Opening times vary between locations but overall Extended Access is available from 8am-8pm, Monday - Friday and 10am-8pm Saturday and Sunday.

To book an Extended Access appointment, ring your practice on the usual number, quote ‘Extended Access’ and a receptionist will assist you.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Routine home visits are normally made at the end of morning surgery. However, in an emergency, we will make additional home visits at the end of afternoon and evening surgeries.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).

Request a sick note with PATCHs

PATCHs are online consultations.  Patients can set themselves up to be able to e-mail a non-urgent enquiry in to a Doctor.  They can expect a response from the Doctor within 48 hours.  Patients should use PATCHs to request a sick note.

Click here to access PATCHs

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