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Noticeboard

22nd July 2020

Covid-19 – The compulsory wearing of a face covering in shops

The introduction of the requirement for people to wear a face covering whilst in a shop is intended to help prevent the spread of the Covid-19 virus.

There are certain groups of people who are exempt from this requirement and they include:

Children under the age of 11,

People with disabilities

Those with breathing difficulties or

Those who are travelling with someone who relies on lip reading.

These groups of people, their parents or guardians are able to indicate the reason, if required, as to why they are not wearing a face covering.

General practice is under considerable pressure as a direct result of the current challenges they are faced with delivering a service to patients at the same time as coping with the consequences of this virus.

There is no requirement for general practice to issue letters for patients who are unable to wear face coverings, as the Government have clearly defined the exemptions to this requirement.

General practice needs to focus all its time and effort managing those who need their help and not be diverted from this by unnecessary tasks.

Many thanks for your help and support in this matter.

For further information please follow the link - https://www.keepsafe.org.uk/mask - please refer to carry a card section which may be helpful.

Guidance to keep you safe when attending your vaccination appointment  

While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend that you [attend/book in for] your next scheduled appointment – see www.nhs.uk/vaccinations for details on when they are due.

Travelling to and from your appointment

When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to www.gov.uk and search ‘staying safe outside your home’.

When attending your appointment 07/07/2020

When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:

  •      social distancing measures will be observed;
  •      we may have asked you to attend your appointment at a clinic that is not at your usual venue;
  •      the appointment may take longer than usual.

Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact your GP practice. It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.

You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact your GP practice so that you can reschedule your appointment for a different time.

If you are identified as clinically extremely vulnerable and have been shielding, please contact your GP practice for the latest advice on what to do.

Smoke Free Knowsley , we are still here to support you,  Due to COVID -19 all our walk-in sessions are closed, but we are still here supporting anyone who wants  to stop smoking, you can  call us on 01514267462  or click this link and refer yourself directly  https://secure2.1s4h.co.uk/knowsley/knowsley.html

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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